All papers accepted for the workshop are available below. Full papers are available as preprints. Note that authors have been encouraged to update the final versions of their papers following the workshop.
The final authenticated versions of the full papers are available in the Springer book Chatbot Research and Design. Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers, at https://doi.org/10.1007/978-3-030-39540-7.
Chatbots for customer service
- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context. Margot Van Der Goot and Tyler Pilgrim.
- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. Knut Kvale, Olav Alexander Sell, Stig Hodnebrog and Asbjørn Følstad.
- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives. Asbjørn Følstad and Cameron Taylor.
- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation. Guy Laban and Theo Araujo.
Frameworks and applications
- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web. Marcos Baez, Florian Daniel and Fabio Casati.
- Democratising Speech Interfaces through Visual Programming: The B-SPOKE Project (position paper). Daniel Rough, Vincent Wade and Benjamin Cowan.
- Loquacious Blockly: Designing Building Blocks for Conversational Interfaces (position paper). Lorenz Cuno Klopfenstein.
- Digital Confessions: Exploring the Role of Chatbots in Self-Disclosure (position paper). Chris van der Lee, Emmelyn Croes, Jan de Wit and Marjolijn Antheunis.
Chatbots for collaboration
- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD. Oda Elise Nordberg, Jo Dugstad Wake, Emilie Sektnan Nordby, Eivind Flobak, Tine Nordgreen, Suresh Kumar Mukhiya and Frode Guribye.
- Towards Chatbots to Support Bibliotherapy Preparation and Delivery. Patrick McAllister, James Kerr, Michael McTear, Maurice Mulvenna, Raymond Bond, Karen Kirby, Joseph Morning.
- CivicBots – Chatbots for Supporting Youth in Societal Participation. Kaisa Väänänen, Aleksi Hiltunen, Jari Varsaluoma and Iikka Pietilä.
- Using Theory of Mind to Assess Users’ Sense of Agency in Social Chatbots. Evelien Heyselaar and Tibor Bosse.
Chatbots in education
- Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area. Raphael Meyer von Wolff, Jonas Nörtemann, Sebastian Hobert and Matthias Schumann.
- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study. Sebastian Hobert and Florian Berens.
- A Configurable Agent to Advance Peers’ Productive Dialogue in MOOCs. Stergios Tegos, Stavros Demetriadis, Georgios Psathas and Thrasyvoulos Tsiatsos.
- Usability Evaluation of an English Learning Chabot (position paper). Bingjie Wang and Effie Law.
Understanding chatbots and users
- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – the DBpedia Chatbot. Rricha Jalota, Priyansh Trivedi, Gaurav Maheshwari and Ricardo Usbeck.
- Privacy Concerns in Chatbot Interactions. Carolin Ischen, Theo Araujo, Hilde Voorveld, Guda van Noort and Edith Smit.
- Conversational Agents in Healthcare: Using QCA to Explain Patients’ Resistance to Chatbots for Medication. Lea Müller, Jens Mattke, Christian Maier and Tim Weitzel.
- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice. Christine Liebrecht and Charlotte Van Hooijdonk.
- The Conversational Agent “Emoty” Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine? Fabio Catania, Eleonora Beccaluva and Franca Garzotto.
- Gender Bias in Chatbot Design. Jasper Feine, Ulrich Gnewuch, Stefan Morana and Alexander Maedche.